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For public health, community safety & resettlement partnerships

No one should have to tell their story six times.

Your prisons, probation, councils and community services are helping the same people — separately. Support2Thrive joins them into one coordinated system: safe referrals, clear pathways and wraparound support, with the outcome evidence your commissioning depends on.

Book a 20-minute call  → Explore the live platform
Live in weeks Council-led ISO 27001 certified · UK GDPR 10 languages
app.support2thrive.co.uk
Support2Thrive directory of trusted local organisations
Already connecting West Midlands services SUITRecovery Near YouThe Good ShepherdP3Rethink Mental IllnessBlack Country Healthcare NHS FT
Built for the partnership

One platform, three shared goals

Prisons, probation and councils are working with the same people, at the same time. Support2Thrive gives you a common front door — and a shared record that support was delivered.

Prisons & resettlement

Turn release day into a plan, not a cliff-edge. A safe referral into housing, recovery, ID and benefits — arranged before the gate, joined up from day one.

Probation

Coordinate the services around each person on your caseload — with tracked acceptance and time-to-support that show interventions actually happened.

Councils & public health

A single, inclusive directory for the whole area — reducing demand on acute services and giving commissioners the outcome and social-value evidence they need.

The challenge

Support that doesn't join up lets people fall through the gaps.

People leaving custody or in crisis rarely have a single need. Yet services sit in silos, referrals vanish into inboxes, and the same person retells their trauma from scratch to service after service — often giving up before help arrives.

Released on a Friday with a list of phone numbers. Homeless by Sunday. Two-thirds of people released homeless reoffend within a year.
40+
services across 9 organisations to manage one long-term need
6 times
a person may retell their story across a fragmented system
67%
of people released homeless reoffend within a year
3×
more likely to find work with an address on release
1

The moment

A resettlement or probation worker meets someone at risk — no address, in early recovery.

2

One search

They open Support2Thrive and filter to what's open and accepting referrals now.

3

Safe referral

With consent, one encrypted referral reaches several services. The story is told once.

4

Wraparound

Each service confirms acceptance — a coordinated circle forms, and it's on the record.

Case study · resettlement

Daniel's release day — and the 12 weeks that followed.

Without joined-up support

Daniel, 34, leaves prison with a bin-bag of belongings and a list of phone numbers. He is in early recovery and has nowhere to stay. Two services have moved; one has closed. By Sunday he is on the street; he misses a probation appointment. Within weeks he is back where he started — one of the two-thirds of people released homeless who reoffend within a year.

With Support2Thrive

Before release, his resettlement worker raises one safe, consented referral to a housing navigator, a recovery service and a peer-mentoring organisation. Each confirms acceptance within days. The combined calendar shows a SMART Recovery group that first evening; the Prison Leavers pathway guides his first 24 hours. He tells his story once — and a circle of support is waiting at the gate.

“For the first time, leaving prison didn't mean starting again from nothing.”
Illustrative composite, grounded in MoJ resettlement evidence and real Wolverhampton services. Not a real individual.
5 daysfrom referral to settled accommodation
3 → 1services reached with a single referral
Oncethe number of times he told his story
12 wksstill housed, in recovery, engaging with probation
Explore the platform

Everything a worker needs, in one calm place

A live, mobile-first platform your teams and the people you support can actually use.

app.support2thrive.co.uk/organizations
Directory
The directory

One trusted directory for the whole area

Every statutory, voluntary and grassroots service in one place — filtered by 15 need categories and by postcode, so a worker finds what's open and accepting now, not a leaflet from three years ago.

  • Inclusive by design
    Small, specialist and grassroots organisations listed alongside statutory ones — free to join.
  • Postcode-aware, multilingual
    Shows services within ~20 miles, in 10 languages including Urdu & Arabic.
Browse the live directory →
app.support2thrive.co.uk/events
Events and groups calendar
Events & groups

Every group and activity, on one combined calendar

Recovery groups, drop-ins, peer support, training and community activities from across the city — pulled into a single calendar a worker can hand someone before they leave the room.

  • Agenda or grid view
    Filter by support stream; subscribe to keep it in your own calendar.
  • Something for tonight
    In early recovery, a warm room this evening matters more than an appointment next month.
See what's on →
app.support2thrive.co.uk/pathways/prison-leavers
Prison leavers pathway
Pathways

Plain-language routes for the moments that matter most

Step-by-step guides — Leaving prison, Homelessness, and more — written without jargon or judgement. Each step links to real local help, and a worker can raise a referral from inside the guide.

  • The first 24 hours, then the next 90
    Housing, benefits & ID, health, work and connection — in the right order.
  • Co-designed with partners
    New pathways built around what your service and the people you support actually need.
Open a pathway →
app.support2thrive.co.uk/portal
Organisation portal with automatic content scraping
Always current

It updates itself — no upkeep from anyone

Directories die when keeping them current is somebody's unpaid job. Support2Thrive automatically reads organisations' own websites and pulls through their latest news, events and profile — on a schedule, or on demand.

  • Zero burden on partners
    If an organisation updates its own website, its listing updates too — no re-typing.
  • Nothing to maintain
    No central team chasing hundreds of listings. The directory stays alive by itself.
Shared knowledge

Built for a sector powered by volunteers

Community support runs on volunteers, peer mentors and small teams who hold the sector together — and hold irreplaceable knowledge of who to call and what's open. When they move on, that knowledge walks out the door. Support2Thrive keeps it.

One shared memory

Every service, contact and pathway lives in one place the whole community can see — not locked in one person's head, inbox or private spreadsheet.

Day-one confidence

A brand-new volunteer can help as well as a ten-year veteran, because the knowledge is on the screen — not something you learn only after months on the job.

Stays current by itself

Automatic scraping refreshes listings, events and news without relying on anyone's spare time — so the knowledge never quietly goes out of date.

Resilient to turnover

Funding cycles end and people change roles. The community's knowledge and connections stay put — so support is consistent no matter who is on shift.

Small charities, big reach

A single-worker charity gains the same visibility and referral reach as a large provider — free to join, with no technical skills or website budget required.

Sharing, by design

It's the platform's whole reason for being — share knowledge, support each other, thrive together — turning scattered expertise into a shared asset for the area.

Make a referral — encrypted & consented
Refer to Recovery Near You
Consent given
Full nameEncrypted
Date of birthEncrypted
Address & phoneEncrypted
Status: Accepted · first contact in 2 days✓
Safe referrals

Secure, consented — and never lost.

In a partnership handling sensitive information, how you share it matters as much as that you share it. Every referral is safe by design and accountable by default.

Consent-gated

Nothing is shared without explicit, recorded consent — the person controls what goes where.

Field-level encryption

Names, dates of birth, addresses and IDs are individually encrypted, in transit and at rest.

Tracked acceptance

The receiving service confirms acceptance — no referral disappears into an inbox.

Tell the story once

Information flows with the person, cutting duplicate assessments and re-traumatising retelling.

Full audit trail

Every access is logged — who saw what, and when — for information-governance assurance.

Time-to-support

The clock from referral to first contact is measured — visible to workers and commissioners.

Coordinated wraparound support

Many services. One person. A circle that holds.

Wraparound only works when everyone around a person can see each other. Support2Thrive turns a scatter of separate services into one coordinated, accountable team.

One person
at the centre
Housing
Recovery
Mental health
Peer mentor
Benefits & debt
Probation
  • Everyone sees the same picture
    Each service knows who else is involved — no working blind, no contradictory plans.
  • Accountability, not hand-offs
    Acceptance and time-to-support are tracked, so no one falls between the gaps at the moment of highest risk.
  • Inclusive by design
    Grassroots and specialist services sit alongside statutory ones, so the right door is always found.
  • A commissioner's-eye view
    One dashboard shows activity, acceptance, coverage, gaps and outcomes across the whole area.
The case for action

Joined-up support is where the outcomes are made

Independent UK evidence is clear: when services connect around a person and are accountable for the outcome, reoffending falls, wellbeing rises, and demand on acute services drops.

Up to 20 pts
lower reoffending from intensive, joined-up through-the-gate support.
Randomised trial evidence
67% → 33%
reoffending falls from ~two-thirds to around a third with settled housing.
Resettlement evidence
Told once
a single consented referral replaces the same story repeated six times.
By design
Real, not estimated
every referral is confirmed and every outcome captured — evidence ready for funders.
Support2Thrive
Security & governance, at a glance

Built for public-sector trust

Handling data about people at their most vulnerable demands the highest standards. This is a foundation of the platform — not an afterthought.

ISO 27001 certified

Information-security management certified to ISO 27001, and aligned to NHS data-protection expectations.

UK GDPR by design

Independent, revocable consent; data minimisation; a lawful basis mapped for every field.

Encryption & access control

Encrypted in transit and at rest; role-based access with full audit logging.

UK data residency

Data held in the UK; no personal data leaves without explicit consent.

Governance-ready

DPA, privacy notice and security policy provided; ICO-registered; DPIA supported.

Let's build a coordinated system for your area.

A 20-minute call is all it takes to see how safe referrals, clear pathways and wraparound support could work across your partnership. Live in weeks, and built around the way you already work.

Book a 20-minute call  → Explore the live platform
Howie Atkin · howie@support2thrive.co.uk · 07886 825868